Privacy & Cookies Policy

At Light Over Water, we are committed to maintaining the trust and confidence of visitors to our website (www.lightoverwater.co.uk). Across our business, we will only collect, store, and use your personal information for defined purposes. We use your information to support and enhance our relationship with you—for example, to process orders, provide service and support, and share product, service, and company news with you.

We do not sell, rent, or trade email lists or personal data with other companies for marketing purposes.

What We may Collect

When you visit our website, make a purchase, or get in touch with us, we may collect the following information:

* Contact Information: Your name, email address, phone number, and billing/delivery addresses.

* Purchase History: Details of products or services you buy from us.

* Technical Data: Your IP address, browser type, and information about how you interact with our website to help us improve your browsing experience.

What We Do with the Information We Gather

We require this information to understand your needs and provide you with a high-quality service, specifically for the following reasons:

* To process your transactions, fulfil orders, and manage deliveries.

* To respond to customer inquiries, support requests, or feedback.

* To improve our website experience, products, and overall customer service.

* To send occasional promotional emails about new products, special offers, or other information we think you may find interesting (only if you have explicitly opted in to receive them).

Cookies

Our website uses cookies—small text files placed on your device—to help the site deliver a smoother user experience.

* We use cookies to retain user preferences, store shopping basket information, and provide anonymous tracking data via tools like Google Analytics.

* You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer. Please note that disabling cookies may affect the functionality of our website.

Data Security

We are dedicated to ensuring that your information is kept entirely secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Sharing Your Personal Information

We do not disclose your personal information to third parties except in the following limited circumstances:

* Service Providers: Trusted third-party partners who help us run our website, process secure payments, or deliver your orders (e.g., couriers and payment processors).

* Legal Requirements: If we are explicitly required to do so by law or valid legal processes.

Your Rights & How to Contact Us

Under UK data protection laws, you have full control over your personal data. You have the right to request a copy of the personal information we hold about you, ask us to correct mistakes, or request that we completely delete your personal data from our systems.

If you wish to exercise any of these rights, or if you have any questions regarding this policy, please contact us directly. You can a message via our contact page here

Right to Complain

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

Last Updated: October 2026